Shipping

UK Recorded Delivery (1st Class Recorded, £32.00 Insurance)

UK Special Delivery (Next Day, £500.00 Insurance )

This delivery is insured against loss or damage up to £500.00 in value. Delivery is guaranteed to be delivered the next working day before 1.00pm excluding Saturdays & Bank Holidays.

Shipping to Europe & The Rest of the World

All orders sent abroad to the Europe and the Rest of the World are sent with the option of Standard Airmail or Insured Airmail . We strongly recommend you use the Insured Air Mail option as your order will not be covered for loss if it goes missing en route. You may have to sign for your order when it is delivered. It takes between 3 and 15 days to arrive from the UK to an International address. Some orders sent to European countries may be despatched from our German Depot, which will reach you quicker.

You can track your order online at the Royal Mail Track and Trace Portal located at www.royalmail.com if your order is sent Insured Airmail. Please note that  information will be displayed up until the item has left the country and then again once it has been delivered or an attempted delivery has been made.

Despatch times
Most orders received before 2PM are despatched the same day. Items ordered outside of these times are despatched at the next earliest opportunity.

Pre Ordered Items

All pre order items are given estimated times of delivery provided to us by our suppliers. A pre order will guarantee the reservation of the item. All delivery dates are subject to change at any time. If you wish to cancel a pre ordered item then then there is no charge - you will receive back full payment.

Incorrectly Supplied Goods
Goods incorrectly supplied by us can be returned to us and exchanged for the correct goods (stock permitting). Please enclose your order number, your address and the goods actually required. Goods must be returned in the same condition that they were supplied. If any good/s are returned damaged they will be returned at the customers expense.

Unwanted Goods
For items ordered within the EEC Under the Distance Selling Regulation 2000 you, the consumer, have the right to cancel your order within 7 days. The 7 days begins from the date you receive your order. To be entitled to cancel the order the item must be un-used, unopened and in a re-saleable condition i.e. all packing, accessories etc. and must be returned at your expense. The cost of any loss of product / component of a product during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has been received by ourselves - less the initial cost of shipping incurred by ourselves.  Returns will only be accepted if prior contact to the return has been received via email. Items sent back without prior contact  will remain unopened & untouched until either you contact us or 30 days has passed (whichever is sooner) after which time they will be disposed of. Items returned after the 7 day period will only be accepted if  prior contact via email has been made and we have agreed to accept the return. In these cases we will refund the purchase  within 28 days from the date the goods are returned less the initial cost of shipping incurred by ourselves and a restocking and handling fee of 15% of the total cost of the goods returned. Please be aware we do NOT operate any try before you buy policy.

Missing Parts/Products
All orders are considered correct and complete after they have been delivered to the customer and accepted for 24 hours so please make sure you fully check your order when it arrives., this does not mean any claims of shortages will automatically replaced and every case will be looked at individually.

Damaged Goods
All goods are packed to an adequate level to help avoid damage during transit by Royal Mail / Parcel Force. Should a product arrive damaged please contact us immediately via email or telephone. Customers receiving goods they consider to be damaged should report this to us to arrange return. If the customer attempts to repair/correct any items they consider to be damaged then we will not accept a return of this item unless this has been agreed to by us prior to any work taking place. This is also the case if any other third party attempts to repair/correct any item/s considered to be damaged by the customer. Orders are considered correct and complete after they have been delivered to the customer and accepted for 24 hours so please make sure you fully check your order when it arrives, after this period any claim for damage will be rejected.

Product Images
We endeavour to keep all images as a true representation of the goods supplied but in some cases it is necessary for a product to get a true representation of its use it has to be shown with additional items or parts so please refer to the product description to get a true representation of the goods supplied. If the description is not clear or you are not clear of exactly what is supplied with your purchase then please tender a support question which will be answered as soon as is possible.

 

Faulty Goods Returned
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. we aim to keep the process as simple as possible. With any return (including any part(s) of the chip IE switch banks) you must return the item including all parts included with this item, this covers in the case of chips all the supplied wires, pinheaders and switches meaning every single item you received or the return will be deemed incomplete, rejected and will only be returned at the customers expense. Items found to be fully working will only be returned at the customers expense plus testing costs of no more than £9.00. If a customer refuses to pay the return costs and/or testing of an item deemed to be fully working or incomplete it will be stored until a period of 30 days has passed or return payment costs have been made (whichever is sooner) after which time they will be disposed of to cover storage costs. All returns must be made via a recordable postage system ( signature request) so proof of return can be made so as to avoid any misunderstanding on goods that the customer claims to have returned but have not arrived with us, any goods returned without a requested signature will be marked return to sender and reposted.

All stocked modchips are manufactured under strict quality control and most problems are due to the install not being correct, poor connections causing bad continuity and flashing the mod chip with a bios not suitable for your model. In the cases of being damaged by the installer the customer will have to pay for the return of the chip plus testing costs of no more than £9.00. Chip returns must be made within 10 days of purchase no exceptions or they will be rejected and returned when return costs for postage & package are paid. Items sent back without prior contact via email or telephone will remain unopened & untouched until either you contact us or 30 days has passed (whichever is sooner) after which time they will be disposed of. All guarantees/warrantees are on a return to base basis only, this means that it is your responsibility to ensure the safe return of any product to us.  We strongly recommend you use Recorded Delivery for returns up the retail value of £32 and Special Delivery if the value of the returning goods is above £32, this is of course your choice and the safe return of any product is the customers responsibility.

Due to intensive testing of all returns the results can take up to 14 days including return or replacement.
To arrange a return, please email us for an RMA number

Undelivered / Lost Goods
If after 15 FULL working days (this is Royal Mails policy if you ring up to make a claim)  not including the date your order was dispatched your good/s are still undelivered please follow the following procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please refer to the section further down this page. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered.

Customer Responsibility
The customer is expected to take reasonable care when using any product we provide, all goods we provide are tested at factory level by quality control and again before beingdispatched by us. All goods stocked have been confirmed to be fit for the purpose they are designed for and that they are of saleable quality. If goods are returned to us then the product must not have been damaged by the customer and the customer is expected to take reasonable care when fitting or using any product provided by us. We do not take responsibility for any damage done to your console through using any product on our site. In the case of mod chips the device is considered to have been damaged if the original bios provided on the Mod Chip has been overwritten and or damaged through customer error. Instructions on fitting and advice can be found on the support page. It is the customers responsibility to decide if they have the ability to carry out the instructions and we will not replace or refund any product damaged by the customer. Damaged goods returned deemed to have been damaged by the customer will only be returned at the customers expense, if this is not paid then the goods will be stored until a period of 30 days has passed or return payment costs have been made (whichever is sooner) after which time they will be disposed of to cover storage costs. Please note ALL our products are marked for our identification and we will know instantly if the product you have returned did not originate from us, in such a case the customer will be committing fraud and we will take the appropriate action.
Please Note: Any mod chips returned to us that has been flashed with an illegal bios will be rejected for legal reasons & will only be returned at the customers expense, if this is not paid then the goods will be stored until a period of 30 days has passed or return payment costs have been made (whichever is sooner) after which time they will be disposed of. We do not take any responsibility for any damage done to your console, all modifications are carried out at your own risk. You should ensure that the product is compatible with your console as, we will not accept chips that have been removed from thier protective sealed packaging.

Good/s returned to us by Royal Mail
If after a period of time good/s are returned to us by Royal Mail as either undelivered, uncollected, unknown address, refused or for any other similar reason they will be stored by us for a maximum of 6 months. For each completed week that passes a storage cost of £3.00 will apply. Once the storage cost exceeds the value paid for the goods or after 6 months have elapsed (whichever is sooner) the good/s will be disposed of. If within this 6 month period or before the storage cost has equalled the value of the goods you wish for the order to be resent all fees must first be paid. A fixed charge of £3.00 for re-postage of the good/s will also apply for good/s over £5 in value. Good/s under £5.00 in value bear a charge of £1.50 for reposting.